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EZ Digital Questions and AnswersWe added this Q & A page because we have been receiving 
If you have a question or comment, please use our Contact Us page. There are many uncertainties right now with the converter boxes and coupons. We have the latest information at the top of our Converter Box Retailers page. Subscribe to our EZ Newsletter and RSS feed or check out our EZ Blog for updated information. We are here to help!
Can I put a converter box between the antenna and a splitter to feed all the TV sets in my house? A digital to analog converter box CAN be connected to several TVs at the same time using a splitter, BUT all of the TVs will view the same channel; the one that the converter box is set to. The converter box can only be tuned to one channel at a time.
Garrick asks: Will I be able to record without setting up the channel on the "DISH Network DTVPal" prior to the start of each recording period programmed by my VCR? Answer: You will have to program both the converter box and your VCR to record your programs. Joe asks: Can I return or exchange my converter box? Answer: Important information regarding converter box refunds: You will not be able to receive cash or credit for the coupon amount, but you can receive cash or credit for any amount you paid out of pocket, if the store policy permits. If the retail store permits exchanges, you can exchange the converter box you purchased for another coupon-eligible converter box. Sandra asks: I am quite disappointed to learn that I will not be able to set the timer on my VCR/DVD combo to tape programs as I once had. I am very interested to know of any current converter box models or any future models that will make this possible. Answer: The Echostar TR-40 is the only CECB that we know of that claims to have that feature, but until the box actually comes out in June or July, we won't know for sure. The new DVD recorders and DVRs have that function along with digital tuners that can also replace the need for a converter box. Tom asks: Do you have ANY idea where i can find the "Philco TB150HH9" unit for sale; it seems imposible to find ? Answer: As far as we know, it is not being sold yet.
Rick asks: Can 2 coupons be used to purchase 1 box? Answer: You may not use two coupons for one box. See the Converter Box Coupon Page for additional information. James asks: I have a HD-Ready Projection TV. It does not have a built-in HD tuner. Is there a digital tuner that gives HD output? Answer: The CECBs (Coupon Eligible Coverter Boxes) do not have HD outputs. There are tuners on the market that do, but you can’t use your coupon. Check the bottom of the Converter Box page for a list of those boxes. Brad asks: I have a 50" Mitsubishi Projection TV with a dual Tuner set up for the picture in a picture feature. How do I get this feature to continue to work after the transition? Answer: Sorry to say, you will need 2 converter boxes, one for each tuner to continue using your picture in a picture feature.
Maggie asks: Will I be able to use my VCR with a converter box? Answer: VCRs and Converter Boxes Gary asks: Will any of the converter boxes include a QAM tuner along with the ATSC tuner? My understanding is that a QAM tuner will let me view all the HD channels that my cable company is transmitting in the clear (that is those channels that are not pay per view or premium). Answer: None of the NTIA coupon approved converter boxes are permitted to have a QAM tuner. See the bottom of the Conveter Box page for non-coupon eligible converter boxes, which do have QAM tuners.
William asks: My TV is not wide screen, so I was wondering if the "aspect modes" supported by particular converter box models, would really matter for me? I don't want every program to appear in letterbox style, and I'd prefer the edges to not be chopped off either. Can you please give some additional advice on this subject? Answer: The NTIA coupon eligible converter boxes have only three options for viewing the transmitted image. 1) 4:3 with center cutout of the 16:9 picture. 2) Letterbox 16:9. 3) Full or partially zoomed view of the 16:9. Unfortunately, watching digital programming transmitted in the 16:9 format on a 4:3 screen will always have a portion of the picture cropped if you don't view it in letter-box. See this link for more information on the NTIA Requirements for Coupon-Eligible Converter Boxes at http://www.ezdigitaltv.com/NTIA_requirements.html .
Andrea asks: How does the converter box connect to the analog TV? Do I need to buy cables, etc.? Also, I have battery-powered TV to use during power loss. What do I need to use it? Does the converter box need power to operate? Answer: You can download a pdf file here that gives instructions for connecting a converter box to your analog TV here at: http://ezdigitaltv.com/support-files/dtv_converter_box_hookup.pdf . Yes, just like your battery powered TV the converter box will need power. One way to provide power to a converter box is to use a small battery backup used for computers. A battery backup like this could provide a converter box with power for hours. As a bonus, you could also power your portable TV. Here is a link to our portable TV page with connection instructions at: http://www.ezdigitaltv.com/Old_Portable_TV.html James asks: I have noticed that some of the coupon eligible converter boxes have S-Video. My old analog TV has an S-Video input. Am I likely to get a better picture? Do all coupon eligible boxes come with a remote? Answer: Some of the NTIA coupon-eligible
converter boxes do have a S-Video
output. S-Video will give you a better
picture. Yes, all coupon-eligible converters come
with a remote. Click
here for a list of standard features: http://www.ezdigitaltv.com/NTIA_requirements.html
Hugh asks: As a Cable Service subscriber, will I be able to use an (old) analog TV WITHOUT a cable company-provided cable box after the analog to digital conversion takes place?? If so, will I need an ATV/DTV converter box to use my analog TV? Thanks.... Answer: Generally speaking, after the transition you can continue to use your analog TV. Most cable companies will continue to provide analog channels after the transition, you can see more on our cable and good news pages for cable subscribers. http://www.ezdigitaltv.com/Cable_Television.html http://www.ezdigitaltv.com/Cable.html We have heard from around the country that several cable companies are going to all digital now. In these cases the cable company is providing one cable box for free with the new digital service.
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